Where’s my order?
You’ll get a tracking email as soon as your order ships. Can’t find it? Check spam or view orders from your Account page.

How fast do you ship?
In-stock items ship within 1–2 business days. Same-day cutoff is 2:00 PM Mountain Time for in-stock items. Orders placed after 2:00 PM MT ship the next business day. Details: Shipping Policy.

Do you ship orders complete or split?
We ship orders complete by default. If you prefer split shipments, we can split into two packages at no extra cost; each additional split is $10.

Can I change or cancel my order?
If your order hasn’t shipped yet, contact us ASAP. Once packed or shipped, changes/cancellations aren’t guaranteed.

Do you ship outside the continental U.S. or internationally?
Canada orders ship via USPS or FedEx International Mail Services; all other international orders ship via FedEx International Mail Services. Please allow 4–5 weeks for delivery. More in our Shipping Policy.

Freight delivery tips (LTL):

• Inspect the shipment before signing.
  
• Note any damage/shortage on the delivery receipt—claims can’t be filed later without a note.
  
• Carriers will call to schedule. If they can’t reach you in 3–5 business days, storage fees ($75/day) may apply; after 5 days freight may return to us and fees will be deducted from the refund.
  

What’s your return window?
Returns must be authorized (RMA required) and requested within 90 days of receipt. Items must be new/uninstalled, in original packaging, and resalable. Start here: Returns & Refunds.

How do I start a return?
Contact Customer Service. We’ll issue an RMA number and RMA form—include both in your package.

Are there restocking fees?

• If original packaging is missing/damaged: 15% restocking fee.
  
• Unauthorized returns may incur 15% at our discretion.
  
• Refused packages are processed as returns with a 25% restocking fee.
  Shipping charges are non-refundable. Special-order items are not returnable.
  

Can I exchange an item?
Exchanges are permitted within 90 days if the item is new/uninstalled; new shipping charges apply on product trades.

My order arrived damaged—what do I do?

• Parcel (UPS/FedEx/USPS): refuse delivery if visibly damaged, or file a claim within 14 days of receipt and contact us.
  
• Freight (LTL): inspect before the driver leaves and note all damage/shortage on the delivery receipt.
  

Do you replace defective items?
Yes. Defective items are exchanged for the same product or store credit after inspection. If a replacement ships before we receive the original and the original isn’t returned within 90 days of RMA issuance, the replacement will be charged.

Not sure which part fits?
Share your brand/model (and photos if possible) and our team will confirm compatibility.

Do photos show everything included?
Unless the title/description says “kit,” listings include only what’s described. Check What’s Included on the product page or contact us.

Do you offer contractor or bulk pricing?
Yes—tell us quantities and timing and we’ll quote where possible.

Will I be charged sales tax?
Calculated at checkout based on your ship-to address and current laws.